Mailroom Information and Policies

If you are sending out a package with a pre-paid label for USPS, FedEx, or UPS, you can leave your package in the mailroom and it will be picked up to be sent out when our carriers arrive for the day. If our carriers have already delivered for the day, we will hold your package overnight and have it picked up the next day.

All mail and packages will be delivered to the mailroom and not delivered directly to the Overlook Apartments. Residential mail will be delivered and placed in the mailboxes by  a staff member for Residential and Commuter Life staff member. Packages that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from PackCity with a barcode that you use at the lockers to retrieve your package. If your package was too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom.

The recipient will be notified of the perishable package as soon as it is received in the Mailroom and cooling will be provided for packages clearly marked as needing these services. Instead of 14 days, students must pick up a perishable package within 48 hours of its arrival on campus. If it is not picked up, the package will be returned.

Individuals who receive flowers will be notified with an email to their Marian University email account. They are responsible for picking up their flowers quickly after being notified. The Mailroom is not responsible for flowers that are not picked up by individuals after being notified.

If you have graduated or no longer live on campus, we are able to forward the mail that we receive at Marian to your current address for six months after the date you moved off-campus. When moving off-campus, as well as when moving addresses, please update MUHub with your new address so that we are able to forward your mail to the correct address. After six months, we will no longer forward your mail. Please inform all subscriptions, businesses, postal agencies, and anyone else who would possibly send you mail of your new address.

Step 1: Place contents in an appropriate box/envelope. We do not have regular boxes, but we have USPS Priority and Flat Rate envelopes and boxes that you can use for shipping.

Step 2: If you do not want tracking and are paying with cash, write the recipient’s address on the envelope/box and seal it closed. We have packing tape if you need something to seal it with.

Step 3: If you are paying with your student ID and/or wanting tracking, please fill out this charge form.

Step 4: The Mailroom Clerk will let you know what the postage amount is, and you can choose your payment method. We will take care of the rest!

We do not accept card or apple pay. We do, however, accept cash payments, checks, PayPal, and can also charge a student account if the price exceeds $5.00. To access the mailroom PayPal, click here (the Mailroom Clerk will inform you of the postage amount).

If your package has been delivered and you still have not received an email from the mailroom, check for an email sent by PackCity. If your package has been placed in the lockers located in the Dining Commons, you will not receive an email from the mailroom, but from the PackCity email. Also, make sure to check your spam email before inquiring about your package at the mailroom. If you haven’t received any email, please contact us and we will do our best to locate your package. Please have your tracking number with you.

Students must pick up their package(s) from the mailroom within 14 days or the package will be returned unless other arrangements are made via email. If the package is perishable, students have 48 hours to pick up their package before it is returned.