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Mailroom Information and Policies

The Mailroom handles all mail and packages for students, faculty, and staff.

Location: Clare Hall, room 130

Fall and spring semester hours of operation
Monday, Wednesday: 9:30 a.m.-6 p.m.
Tuesday,Thursday, Friday: 9:30 a.m.-4 p.m.

Semester break hours of operation
Monday through Friday: 10 a.m.-12 p.m., 1 p.m.-4 p.m.

Mailroom Policies

COVID-19 Procedures:

To ensure the health and safety of our Marian community, we have taken careful consideration to make some changes to how things operate.

To adhere to social distancing guidelines, we are limiting access to the mailroom to one person at a time. If there is an individual currently in the mailroom, please wait outside in the hallway until the lobby is clear.
We are making sure to thoroughly and frequently clean our office and the PackCity lockers.
We are limiting person to person contact by keeping our service window closed and switching to a pick up system for retrieving packages. When you arrive at the mailroom please have your Marian ID ready to show to the student employee working. They will not be able to give you your packages without seeing your ID. They will then guide you through our new process. We are asking for only one person in the lobby space at a time. If someone is currently being helped, please wait in the hall. If you are unable to pick up your package, you can have a friend pick it up for you. Please email us with their name. We will not be able to give them your package without an email from you. They will need to show their Marian ID.
If you are in quarantine or isolation and would like your packages, please contact housing@marian.edu and they can get it to you.
We are following the guidelines of the University in regards to masking.

Services provided for students

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Mail letters and packages
- Mail letters and packages through United States Postal Service (USPS) and United Parcel Service (UPS)
  - Packages can be sent USPS Priority mail which includes a tracking number and insurance
  - For an additional fee packages can require signature
  - Packages can be sent throughout the United States or to most other countries
Shipping supplies
- Stamps are sold at the rate set by the United State Post office
  - Stamps: $0.55 each as of January 27, 2019. They will increase to $.58 each starting August 29th.
  - Book of stamps (20 Stamps): $11.00 as of January 27, 2019
- Regular envelopes: $0.10
- 9x12 envelopes: $0.20
Drop-off pre-paid packages for UPS and USPS

If you are sending out a package with a pre-paid label for USPS, Fedex, or UPS, you can leave your package in the mailroom and it will be picked up by our carriers and sent out.

Services provided for faculty/staff

The intent and mission of the Marian University Mailroom is to provide mailing services to students and university services for faculty and staff. As our enrollment has continued to grow, and as so much of our world has moved to ordering items online, it has become increasingly important to prioritize the services we provide to faculty and staff to align more directly with our intended mission.

These are the current university services that we provide for faculty and staff.

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Mail for departments

We are able to send out mail for departments - please make sure you are using a university envelope that has your department name indicated.
Department Packages

We are able to send out department packages, with or without tracking, that are solely intended for business use. For all outgoing packages needing a label and/or tracking, fill out this charge form and provide your department account information for all charges; please do not use the previous paper charge form or any unapproved documents.
Mail for non-business purposes

We are able to mail envelopes for non-business purposes that have already been stamped as well as packages with prepaid labels.
Stamp books

Books of stamps can be purchased at the USPS rate and charged to department accounts or, for personal use, can be paid for by the individual.
Postage

Postage intended for non-business packages can be purchased but will require an additional $5.00 surcharge. We accept cash, check or Paypal.

Mail and packages for students

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Mail for undergraduate students

Residence Hall Assistants deliver letters to individual mailboxes in the residence halls Monday-Friday. Students are encouraged to check their mailbox frequently. Questions regarding individual mailboxes in the residence halls should be directed to the Resident Director.
Packages for undergraduate students

Packages for undergraduate students that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from PackCity with a barcode that you use at the lockers to retrieve your package. If your package is too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom. All packages must be picked up within 14 days of it arriving on campus.
Mail and packages for Overlook at Riverdale

All mail and packages will be delivered to the mailroom and not delivered directly to the Overlook Apartments. Residential mail will be delivered and placed in the mailboxes by a staff member for Residential and Commuter Life staff member. Packages that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from PackCity with a barcode that you use at the lockers to retrieve your package. If your package was too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom.

How to send mail

To Marian University (letter):
Student Name
Student Hall
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (letter):
Student Name
Overlook, "G"APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From Marian University (letter):
Recipient's Name
Recipient's Address
City, State Zip Code of Recipient

How to send packages

To Marian University (package):
Student Name
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (package):
Student Name
Overlook,"G" APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From Marian University (package):
The Mailroom will fill out a shipping label for most packages being sent via USPS, UPS or Fedex. The shipping cost can be charged to the student account or paid with cash or check. Faculty and staff can charge to department accounts when an account number is provided.

FAQs

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What is the mailroom's policy for perishable packages?

Notification will be made as soon as package is received in the Mailroom and cooling will be provided for packages clearly marked as needing these services.
What is the mailroom's policy for receiving flowers?

Persons who receive flowers will be notified with an email to their Marian University email account. Individuals are responsible to picking up their flowers quickly after being notified. The Mailroom is not responsible for flowers that are not picked up by individuals after being notified.
If I no longer live on campus but mail is still sent to Marian for me, will it be forwarded?

If you have graduated or no longer live on campus, we are able to forward the mail that we receive at Marian to your current address for six months after the date you moved off-campus. When moving off-campus, as well as when moving addresses, please update MUHub with your new address so that we are able to forward your mail to the correct address. After six months, we will no longer forward your mail. Please inform all subscriptions, businesses, postal agencies, and anyone else who would possibly send you mail of your new address.
How do I send a package out?

Step 1: Place contents in an appropriate box/envelope. We do not have regular boxes but we have priority and flat rate envelopes and boxes that you can use for shipping.

Step 2: If you do not want tracking and are paying with cash, write the recipient’s address on the envelope/box and seal it closed. We have packing tape if you need something to seal it with.

Step 3: If you are paying with your student id and/or wanting tracking please fill out this charge form.

Step 4: The Mailroom Clerk will let you know what the postage amount is and you can choose your payment method. We will take care of the rest!
Can I pay with card, cash, or apple pay? How do I access paypal?

We do not accept card or apple pay. We accept cash payments, checks, paypal, and can also charge to a student account if the price exceeds $5.00. To access Paypal once you know how much your package will cost click here.
Can I send something out with UPS or another carrier?

Yes; our main carrier for outgoing packages is USPS, however if you prefer to use UPS or Fedex we are able to send those packages out as well. If you have a pre-made label for another carrier, we are able to send those packages out as well.
I can't find my mail, what do I do?

Before you come to the mailroom, make sure to check your mailbox thoroughly. If you live in Doyle Hall, University Hall, Caito Wagner Hall or Drew Hall, your mailbox is located in the respective lobbies. If you live in Clare Hall, your mailbox is located in the hallway between the Peer Tutoring Center and the Counseling Center. If your mail is still missing, notify Residential and Commuter Life - they are responsible for getting your mail to your mailbox. If you are still unable to find it let us know.
I didn't get an email from the mailroom, where is my package?

If your package has been delivered and you still have not received an email from the mailroom, check for an email sent by PackCity. If your package has been placed in the lockers located in the Dining Commons, you will not receive an email from the mailroom, but from the PackCity email. Also, make sure to check your spam email before inquiring about your package at the mailroom. If you haven’t received any email, please contact us and we will do our best to locate your package. Please have your tracking number with you.
I was notified that my package was delivered, when will it be ready for pick-up?

When we receive a shipment of packages, we first have to log each package before we can notify students of their package. If you have received an email from your carrier that your package has been delivered, please give us at least an hour before coming to ask about your package.
How long do I have to pick-up my package?

Students must pick up package(s) from the mailroom in a two-week period or package will be returned, unless other arrangements are made in writing.

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