Mailroom Information and Policies

The Mailroom handles all mail and packages for students, faculty, and staff.

Location: Clare Hall, room 130

Fall and spring semester hours of operation
Monday, Wednesday: 9:30 a.m.-6 p.m.
Tuesday,Thursday, Friday: 9:30 a.m.-4 p.m.

Semester break hours of operation
Monday through Friday: 10 a.m.-12 p.m., 1 p.m.-4 p.m.

Mailroom Policies

COVID-19 Procedures:

To ensure the health and safety of our Marian community, we have taken careful consideration to make some changes to how things operate.

To adhere to social distancing guidelines, we are limiting access to the mailroom to one person at a time. If there is an individual currently in the mailroom, please wait outside in the hallway for them to leave.
We are making sure to thoroughly and frequently clean our office and the PackCity lockers.
We are limiting person to person contact by keeping our service window closed and switching to a pick up system for retrieving packages. When your package is in the mailroom, please respond to our email as soon as possible and let us know when you are coming by to pick it up. We will leave your package in the mailroom lobby to make pick up as easy and fast as possible.
Please make sure to wear a mask when accessing the mailroom.

Services provided for students

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Mail letters and packages
- Mail letters and packages through United States Postal Service (USPS) and United Parcel Service (UPS)
  - Packages can be sent USPS Priority mail which includes a tracking number and insurance
  - For an additional fee packages can require signature
  - Packages can be sent throughout the United States or to most other countries
Shipping supplies
- Stamps are sold at the rate set by the United State Post office
  - Stamps: $0.55 each as of January 27, 2019
  - Book of stamps (20 Stamps): $11.00 as of January 27, 2019
- Regular envelopes: $0.10
- 9x12 envelopes: $0.20
Drop-off pre-paid packages for UPS and USPS

If you are sending out a package with a pre-paid label for USPS, Fedex, or UPS, you can leave your package in the mailroom and it will be picked up by our carriers and sent out.

Mail and packages for students

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Mail for undergraduate students

Residence Hall Assistants deliver letters to individual mailboxes in the residence halls Monday-Friday. Students are encouraged to check their mailbox frequently. Questions regarding individual mailboxes in the residence halls should be directed to the Resident Director.
Packages for undergraduate students

Packages for undergraduate students that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from PackCity with a barcode that you use at the lockers to retrieve your package. If your package is too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom. All packages must be picked up within 14 days of it arriving on campus.
Mail and packages for Overlook at Riverdale

All mail and packages will be delivered to the mailroom and not delivered directly to the Overlook Apartments. Residential mail will be delivered daily and placed in the mailboxes by Housing staff. Packages that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from PackCity with a barcode that you use at the lockers to retrieve your package. If your package was too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom.

How to send mail

To Marian University (letter):
Student Name
Student Hall
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (letter):
Student Name
Overlook, "G"APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From Marian University (letter):
Recipient's Name
Recipient's Address
City, State Zip Code of Recipient

How to send packages

To Marian University (package):
Student Name
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (package):
Student Name
Overlook,"G" APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From Marian University (package):
The Mailroom will fill out a shipping label for most packages being sent via USPS and UPS. The shipping cost can be charged to the student account or paid with cash or check. Faculty and staff can charge to department accounts when an account number is provided.

FAQs

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Refrigeration and freezer policies

Notification will be made as soon as package is received in the Mailroom and cooling will be provided for packages clearly marked as needing these services.
Flower policies

Persons who receive flowers will be notified with an email to their Marian University email account. Individuals are responsible to picking up their flowers quickly after being notified. The Mailroom is not responsible for flowers that are not picked up by individuals after being notified.
Mail forwarding

If you have graduated or no longer live on campus, we are able to forward the mail that we receive at Marian to your current address for six months after the date you moved off campus. When moving off campus, as well as when moving addresses, please update MUHub with your new address so that we are able to forward your mail to the correct address. After six months, we will no longer forward your mail. Please inform all subscriptions, businesses, postal agencies, and anyone else who would possibly send you mail of your new address.
How do I send something out?

Step 1: Place contents in an appropriate box/envelope. We do not have regular boxes but we have priority and flat rate envelopes and boxes that you can use for shipping.

Step 2: If paying with cash, write the recipient’s address on the envelope/box and seal it closed. We have packing tape if you need something to seal it with.

Step 3: Fill out a charge form with your name, the date, the recipient’s name and address, and your payment method.

Step 4: The Mailroom Clerk will let you know what the postage amount is and you can choose your payment method. We will take care of the rest!
Can I pay with card, cash, or apple pay?

We do not accept card or apple pay. We accept cash payments, checks, paypal, and can also charge to a student account if the price exceeds $5.00.
Can I send something out with UPS or another carrier?

Yes; our main carrier for outgoing packages is USPS, however if you prefer to use UPS or have a pre-made label for another carrier, we are able to send those packages out as well.
I can't find my mail, what do I do?

Before you come to the mailroom, make sure to check your mailbox thoroughly. If you live in Doyle Hall, University Hall, or Drew Hall, your mailbox is located in the respective lobbies. If you live in Clare Hall, your mailbox is located in the hallway between the Peer Tutoring Center and the Counseling Center. If your mail is still missing, notify Residential and Commuter Life - they are responsible for getting your mail to your mailbox. If you are still unable to find it let us know.
I didn't get an email from the mailroom, where is my package?

If your package has been delivered and you still have not received an email from the mailroom, check for an email sent by PackCity. If your package has been placed in the lockers located in the Dining Commons, you will not receive an email from the mailroom, but from the PackCity email. Also make sure to check your spam email before inquiring about your package at the mailroom. If you haven’t received any email, please contact us and we will do our best to locate your package. Please have your tracking number with you.
I was notified that my package was delivered, when will it be ready for pick-up?

When we receive a shipment of packages, we first have to log each package before we can notify students of their package. If you have received an email from your carrier that your package has been delivered, please give us at least an hour before coming to ask about your package.
How long do I have to pick-up my package?

Students must pick up package(s) from the mailroom in a two-week period or package will be returned, unless other arrangements are made in writing.

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